Refund policy

Last updated: November 1, 2026

We want your gear to earn its place in your home or office. If something isn't right, here's how we make it right.

30-day returns

You can request a return within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.

Start with an email (required)

Please email barry.floore@gmail.com before sending anything back. Include your order number and the item(s) you want to return. Our products ship from different warehouses, so we'll reply with the correct return address and instructions. Packages sent without a return authorization may not be accepted.

Large and heavy items

Safes, steel shelving, power stations and other large items require a return authorization from us before shipping. We'll help you find the most practical way to send them back.

Return shipping costs

For change-of-mind returns, the customer pays return shipping. Original shipping was free, so nothing is deducted for it.

Damaged, defective or wrong items

If your item arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, at no cost to you. In many cases you won't need to send the item back.

Refunds

Once we receive and inspect your return, we'll issue your refund to the original payment method within 5–10 business days. Your bank may take a few extra days to post it.